JOB PURPOSE
The primary responsibility of IT Systems Support Administrator is to provide the technical expertise
needed to support efficient day-to-day operations.
RESPONSIBILITIES
Receive, categorise, and investigate IT support requests
On-boarding and Off-boarding employees
Provide first line support for all IT, Networks, Systems and User-related issues for all users, including remote desktop support
Escalate IT issues to second-line technical support with detailed feedback if the problem cannot be resolved Learn how to use the business primary software platform and all its functionality
Support all clients with any software-related technical issues and queries
SIM card provisioning and availability monitoring
Install software, including user setup and software configuration on Android devices
Install software, including user setup and software configuration on Windows 10 devices
Monitor and ensure the integrity of the entire IT infrastructure, analysing, resolving and escalating issues Monitor hardware and software performance and report findings with suggestions to manager
Maintain IT asset registers and IT asset allocation
Execute disaster recovery processes in the event of failures
Weekly backup process verification and weekly data backup-restore testing
A monthly audit of IT systems and assets, following established audit processes
Assist in software quality assurance through weekly user acceptance testing
REQUIREMENTS
An appropriate 3 years or above tertiary qualification, Degree/National Diploma relevant to the above-mentioned field (Provide certified proof of obtained Qualification).
Experience using Office365 and Teams
Patience to work daily with a wide variety of non-technical users in technical support
Detail oriented, thorough and neat Open to change and dynamic responsibilities
Passion for IT and technical topics
High curiosity and desire to learn Problem-solving skills (analysing issues, determining root cause, determining sustainable solutions)
Self-starter who meets deadlines without intensive supervision Able to follow written instructions and procedures
Excellent communication skills
+3 years experience
Download PDFInterested candidates can email their response to info@masetlaoka-it.co.za
Due to the large number of applications, we envisage receiving, only short-listed candidates will be contacted. Should you not receive a response within 2 weeks please regard your application as unsuccessful.
